FAQ’s

Shopping Basics

What Shipping Methods Are Available?

Expedited Shipping:

  • Delivery within 48-72 hours.
  • A faster option for those who need their products sooner.

All shipping methods are tracked, so you can follow your package every step of the way!

What are your shipping and return policies?

At Brand Gait, we strive to offer a smooth and hassle-free shopping experience. Below are our shipping and return policies:

Shipping Policy:

  • Processing Time: Orders are processed within 1-2 business days.
  • Shipping Methods: We offer Standard, Expedited (48-72 hours), and Overnight shipping options.
  • Shipping Charges: Shipping costs are calculated at checkout based on the weight and destination of your order.
  • Order Tracking: All orders come with a tracking number, which will be sent to you via email once your order has been shipped.
  • International Shipping: We currently offer international shipping to select countries. Please check at checkout for available destinations and shipping costs.

Return Policy:

  • Return Window: You can return items within 30 days from the date of purchase.
  • Condition for Returns: Items must be unused, in their original condition, and with all tags and packaging intact.
  • Return Process: To initiate a return, simply contact our customer service team at [email] with your order number and reason for the return. We will provide you with return instructions.
  • Refunds: Once we receive the returned items, we will process your refund to the original payment method within 5-7 business days.
  • Non-Refundable Items: Items that are on sale or have been used are not eligible for return or refund.
  • Return Shipping: Customers are responsible for return shipping costs unless the item was damaged or defective.

If you have any questions or concerns about our shipping or return policies, feel free to reach out to our customer service team! We’re here to help.

Do You Ship Internationally?

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Payments

What Payment Methods Are Accepted?

At Brand Gait, we accept a variety of secure payment methods through our payment processor, Stripe, to make your shopping experience as convenient as possible. The payment methods we currently accept are:

  1. Credit Cards:
    • Visa, MasterCard, American Express, Discover, and other major credit cards.
  2. Debit Cards:
    • Any major debit card with a Visa or MasterCard logo.
  3. Digital Wallets:
    • Apple Pay
    • Google Pay
    • Microsoft Pay
  4. Bank Transfers:
    • Direct bank transfers are available for certain orders (please contact us for more information).
  5. Buy Now, Pay Later:
    • We also offer flexible payment options through services like Afterpay and Klarna, allowing you to split your payment into installments.

If you need help with your payment or have any questions, feel free to contact us at contact@brandgait.com. We’re here to assist you!

Do you accept international credit cards?

Yes, we accept international credit cards through our payment processor, Stripe. You can use any major credit or debit card, including those issued outside of the United States, as long as they are supported by Visa, MasterCard, American Express, Discover, or other major payment networks.

If you experience any issues during the checkout process, feel free to contact us at contact@brandgait.com and we will be happy to assist you.

Do you charge sales tax on any item?

No, we do not charge sales tax on any items at this time. However, sales tax may be applied based on the shipping address if required by law in your location. This will be calculated and displayed at checkout, if applicable.

If you have any questions regarding taxes or your order, feel free to reach out to us at contact@brandgait.com.

Shipping & Returns

I want to return my purchase! What do I do?

We understand that sometimes things don’t work out, and we want to make the return process as easy as possible for you. Here’s what you need to do to return your purchase:

  1. Check the Return Window:
    Ensure that your item is within the 30-day return window from the date of purchase.
  2. Condition of the Item:
    The item must be unused, in its original condition, and with all tags and packaging intact.
  3. Initiate the Return:
    Contact our customer service team at contact@brandgait.com. Please include your order number and the reason for your return, so we can assist you quickly.
  4. Return Instructions:
    Once we receive your return request, we’ll provide you with detailed return instructions and a return shipping address.
  5. Return Shipping:
    Customers are responsible for return shipping costs unless the item is damaged or defective. Please use a tracked shipping method to ensure the item reaches us safely.
  6. Refund Process:
    Once we receive the returned item, we’ll process your refund to the original payment method within 5-7 business days.

If you have any questions or need assistance with your return, don’t hesitate to reach out to us at contact@brandgait.com. We’re here to help!

How long does it take for me to get a refund?

Once we receive your returned item, we process your refund to the original payment method within 5-7 business days. Please note that it may take an additional 3-5 business days for the refund to appear in your account, depending on your bank or payment provider.

If you have any questions or need assistance, feel free to contact us at contact@brandgait.com. We’re here to help!

How Can I Cancel Or Change My Order?

We understand that sometimes you may need to cancel or modify your order. Here’s what you can do:

  1. Order Processing Time:
    Orders are processed quickly, so if you wish to make any changes or cancel your order, please contact us as soon as possible.
  2. How to Cancel or Change:
    • If you need to cancel or modify your order, email us at contact@brandgait.com with your order number and the details of your request.
    • We will do our best to accommodate your request before your order ships. Once the order has been processed and shipped, we are unable to make any changes or cancellations.
  3. If Your Order Has Already Shipped:
    If your order has already been shipped, you can follow our return process to return the item once it arrives.

Please note: We cannot guarantee that changes or cancellations will be possible if the order is already in processing or has been shipped.

For any further assistance, feel free to reach out to us at contact@brandgait.com. We’re here to help!

How can I get assistance if I need it?

If you need any assistance or have questions about your order, products, or our policies, we’re here to help! Here’s how you can reach us:

  1. Email Support:
    You can contact our customer support team at contact@brandgait.com.
  2. FAQ Section:
    Check our FAQ section for answers to common questions. It’s a quick way to find the information you’re looking for.
  3. Live Chat :
    If you prefer real-time assistance, look for our live chat option on our website.
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Still have questions?